The biggest change to telephone calls in years has come into force, affecting 175m phone numbers.
Ofcom today fined EE £1 million for failing to comply with Ofcom's rules on handling customer complaints
Find out how your provider performed in our latest telecoms and pay TV complaints figures
Changes coming into force this weekend will make it easier for millions of consumers to change to a new broadband or landline deal.
Heading abroad this summer? No one wants to return from a relaxing holiday abroad to find a sky-high mobile phone bill waiting at home.