New rules to stamp out landline mis-selling

17|03|2010

Strict new Ofcom rules come into force tomorrow to stamp out the problems of landline mis-selling and slamming.

The rules will give greater protection for consumers by enabling Ofcom to take swifter and more effective action against offending companies.

Telecoms firms found breaking the rules will face fines of up to 10 per cent of their turnover.

Audience complaints

17|03|2010

Viewers and listeners in the UK have long enjoyed a rich heritage of broadcasting and quality programming. But sometimes you may see something on TV - or hear a programme on radio - which you find offensive or think is harmful.

Tackling phone scams

16|03|2010

Telephone scams come in many different forms and can leave victims thousands of pounds out of pocket.

To crackdown on this problem we restrict how we allocate telephone numbers in certain number ranges.

Switching broadband

15|03|2010

It's become much easier to switch broadband providers in recent years, which in turn has led to better deals for consumers.

That’s because internet providers have to provide competitive deals or risk losing their customers to a rival brand.

One of the reasons for this improvement in switching was Ofcom's introduction of mandatory Migration Authorisation Codes or MACs.