Skip To Content | Skip To Navigation
 

Latest news

View all recent news by date | title

New rules to stamp out landline mis-selling

17|03|2010

landline headlineStrict new Ofcom rules come into force tomorrow to stamp out the problems of landline mis-selling and slamming.

The rules will give greater protection for consumers by enabling Ofcom to take swifter and more effective action against offending companies.

Telecoms firms found breaking the rules will face fines of up to 10 per cent of their turnover.


Read more about

Mis-selling clampdown

»

Tags: , , ,

Audience complaints

17|03|2010

Digital_headlineViewers and listeners in the UK have long enjoyed a rich heritage of broadcasting and quality programming. But sometimes you may see something on TV - or hear a programme on radio - which you find offensive or think is harmful.


Read more about Audience complaints »

Tags: , , ,

Tackling phone scams

16|03|2010

Phone-scam-headlineTelephone scams come in many different forms and can leave victims thousands of pounds out of pocket.

To crackdown on this problem we restrict how we allocate telephone numbers in certain number ranges.


Read more about

Phone scams

»

Tags: , , , ,

Switching broadband

15|03|2010

Networking headlineIt's become much easier to switch broadband providers in recent years, which in turn has led to better deals for consumers.

That’s because internet providers have to provide competitive deals or risk losing their customers to a rival brand.

One of the reasons for this improvement in switching was Ofcom's introduction of mandatory Migration Authorisation Codes or MACs.


Read more about

Switching broadband

»

Tags: , ,

More latest news »

Guides and demos

View all guides and demos by date | title

landlinthumb

Call costs guide

27|10|2009

If you’re confused by call charges or don’t know your 03 from your 0845 numbers, then we have the perfect guide for you. It tells you about some of the common numbers in use today, what they are used for and how much it costs to call them from a BT landline.
Read more about Call costs guide »

Tags: , , , , ,

cash-thumb

Bundling and switching

08|12|2009

UK consumers could make considerable savings by taking some or all of their phone, pay TV and broadband services from the same provider, Ofcom research has found.
Read more about Bundling and switching »

Tags: , , ,

games thumb

Parental controls for games consoles and portable media players

02|10|2009

Many games consoles and portable media players now let you go onto the internet at the touch of a button. This guide will show you how to find information to help keep children safe online when using games consoles and portable media players.
Read more about

Parental controls games consoles

»

Tags: , ,

mobi-thumb-3

Mobile location based services

08|10|2009

A location based service uses technology to find your mobile’s position and provide services related to where you are.
Read more about Mobile location based services »

Tags:

More guides and demos »

Videos

View all videos by date | title

Vintage phone thumb

A guide to telecoms complaints

16|10|2009

Ofcom has published a video guide on how to complain if you have a problem with your communications provider.
Read more about

Telecoms complaints

»

Tags: , , , , , ,

cash-thumb

How to shop safely online

18|11|2009

Millions of us now regularly shop online.
Read more about

Shop safely online

»

Tags: , , ,

Coins

Recycle your electricals

01|01|2010

Many of us will have found a brand new smart phone, laptop or digital radio at the bottom of our stocking this Christmas.
Read more about

Recycling video

»

Tags: , , ,

sky-thumbsmall

TV on demand

08|10|2009

Catch-up TV services – together with advent of digital video recorders – have given viewers far greater choice of how and when they watch TV.
Read more about TV on demand »

Tags: , , , , , , , , ,

More videos »