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Ofcom's closed cases

• Own-initiative investigation, following information gathered through Ofcom’s enforcement programme: ‘Monitoring and enforcement of the requirements regarding Codes of Practice for Sales and Marketing’
  CW/00957/04/07
• Own-initiative investigation against Virgin Media about compliance with General Condition 4 (Emergency Call Numbers)
  CW/00974/11/07
• Dispute between BT and Conduit about charges for directory information (OSIS)
  CW/00883/12/05
• Dispute between The Number UK Ltd and BT about charges for directory enquiry information
  CW/00864/09/05
• Own-initiative investigation into Economy Calls Limited – adherence to its Code of Practice governing sales and marketing activity
  CW/00955/04/07
• Investigation into Platinum Telecom UK Ltd regarding allegations of misconduct in selling and marketing of telecommunications services
  CW/00896/03/06
• Own-initiative investigation into Genesis Communications Limited: failure to pay Ofcom’s administrative charges
  CW/00970/11/07
• Disputes between H3G and each of O2, Orange and T-Mobile about donor conveyance charges
  CW/00952/04/07
• Dispute between Cable & Wireless Access Limited and BT about BT's charges for connecting new customers to fully unbundled local loops
  CW/00965/08/07
• Own-initiative investigation into Primus Telecommunications Limited: failure to pay Ofcom’s administrative charges
  CW/00956/04/07
• Own-initiative investigation into Telecom Billing Services Ltd about suspected persistent network misuse
  CW/00880/11/05
• Disputes between Hutchison 3G and each of Orange Personal Communications Services and O2 relating to call termination rates
  CW/00950/03/07
• Own-initiative investigation into the possible misuse of 087 numbers
  CW/00945/02/07
• Disputes between T-Mobile and BT, O2 and BT, Hutchison 3G and BT and BT and each of Hutchison 3G, Orange Personal Communications Services and Vodafone relating to call termination rates
  CW/00942/12/06
• Own-initiative investigation into the Post Office Limited - adherence to its Code of Practice governing sales and marketing activity
  CW/00940/12/06
• Dispute between: BT Wholesale and various communications providers about NTS POLO charges
  CW/00943/01/07
• Complaint from Independent Media Support Limited against BBC Broadcast about provision of media access services
  CW/00842/06/05
• Own-initiative investigation: Monitoring and enforcement of the requirements regarding Codes of Practice for Sales and Marketing
  CW/00838/05/05
• Mercury’s implementation and compliance with a Dispute Resolution Scheme
  CW/00930/10/06
• BT complaint about an alleged breach of General Condition 18 by Spacetel
  CW/00861/08/05
• Dispute between Cable & Wireless Access Limited and BT relating to BT’s charges for connecting new customers to fully unbundled local loops
  CW/00935/11/06
• BT complaint against Unicom regarding conduct relating to the transfer of customers between communications providers
  CW/00915/08/06
• Own-initiative investigation into Switch Call Limited and Switch Services Limited about potential misuse of 070 numbers
  CW/00921/09/06
• Own initiative investigation into possible misuse of 070 personal numbers allocated to 1RT Group Ltd
  CW/00891/02/06
• Dispute between Rapture TV and Sky about EPG charges
  CW/00920/09/06
• Own-initiative enforcement programme into compliance with General Condition 14.2 ("GC14.2")
  CW/00918/08/06
• Complaint by BT about WLR transfer orders placed by Scottish & Southern Energy
  CW/00924/10/06
• Dispute between Thus and BT about payment terms for PPC, IEC and IBC products
  CW/00916/08/06
• Complaint from The Carphone Warehouse Group plc about BT’s compliance with General Condition 1.2 in relation to verification calls
  CW/00909/07/06
• Own-initiative investigation into XLN Telecom Ltd regarding allegations of misconduct in selling and marketing of telecommunications services
  CW/00897/03/06
• Dispute between Hay Systems Limited and T-Mobile UK Limited about SMS termination via Signalling System 7
  CW/00907/06/06
• Own-initiative investigation into Advanced Data Services (Europe) Ltd, also trading as “Euro1Net”, about compliance with a Code of Practice for handling complaints and the requirement to implement and comply with a Dispute Resolution Scheme
  CW/00917/08/06
• Own-initiative investigation into E7even's billing for services and adherence to its Code of Practice for handling complaints
  CW/00898/03/06
• Complaint against BT about the pricing of cordless fixed-line telephones
  CW/00828/03/05
• Dispute between ntl and BT about BT’s charge for its Text Direct service
  CW/00847/06/05
• Dispute between BT and various communications providers about INCA/CLI
  CW/00892/02/06
• Dispute about geographic call termination reciprocity agreement
  CW/00890/01/06
• Complaint from Education Digital Management Ltd about the repositioning of Teachers TV in Sky's EPG
  CW/00882/12/05
• Own-initiative investigation against Patientline Limited about misuse of personal numbers
  CW/00804/12/04
• Enforcement of the requirement to implement and comply with a Dispute Resolution Scheme
  CW/00851/07/05
• Dispute between Opal Telecom and Openreach about Local Loop Unbundling migration charges
  CW/00889/01/06
• Dispute between Opal Telecom and BT about retrospective CPS charges
  CW/00886/01/06
• Consumer complaint against UK Online about unfair contract terms
  CW/00887/01/06
• Consumer complaint against 3 about unfair contract terms
  CW/00888/01/06
• Own initiative investigation into possible persistent misuse of networks or services and possible misuse of 070 personal numbers by TelXL
  CW/00853/08/05
• Giacom complaint against Kingston Communications about failure to provide Wholesale ADSL access
  CW/00878/11/05
• Investigation into FreeCall UK Ltd and Orb Communications Ltd regarding allegations of misconduct in selling and marketing of telecommunications services
  CW/00858/08/05
• Second ICSTIS complaint regarding the failure of Talkline Communications Ltd to comply with ICSTIS Directions
  CW/00871/10/05
• Investigation into Universal Telecom Limited regarding allegations of misconduct in selling and marketing of telecommunications services
  CW/00860/08/05
• Europacom.net complaint against MCI in connection with requests for the porting of numbers
  CW/00863/09/05
• Ofcom own-initiative investigation into the price of making telephone calls to hospital patients
  CW/00844/06/05
• Own-initiative investigation against BT Wholesale about PPC trunk charges
  CW/00841/05/05
• ICSTIS complaint regarding failure of Talkline Communications Ltd to comply with ICSTIS Directions
  CW/00846/06/05
• Own-initiative investigation about MKD Holdings Ltd regarding silent calls
  CW/00803/11/04
• Own-initiative investigation regarding the annoyance caused to consumers by silent and abandoned calls
  CW/00835/05/05
• Complaint about the joint selling of national radio broadcast rights to Football Association Challenge Cup ("FA Cup") matches by the Football Association to a single purchaser
  CW/00790/09/04
• Own-initiative investigation into Bulldog Communications’ billing for services and adherence to its Code of Practice for handling complaints
  CW/00854/08/05
• ICSTIS complaint regarding failure of Coulomb Ltd to comply with ICSTIS Directions
  CW/00839/05/05
• Complaint against Intercity Mobile Communications about number portability
  CW/00837/05/05
• ICSTIS complaint regarding failure of Telecom One to comply with Directions
  CW/00833/04/05
• Dispute between SDN Limited and Channel Five Broadcasting in relation to the charges payable to SDN for the use of guaranteed capacity on Multiplex A
  C1-10-15
• Uniworld complaint against Media, Marketing & Promotions about refusal to provide Number Portability and Portability
  CW/00830/04/05
• Own-initiative investigation about enforcement of General Condition 1.2 regarding losing CPS Providers.
  CW/00824/04/05
• ICSTIS complaint regarding failure of Allied Telecommunications to comply with Directions
  CW/00827/04/05
• Switch Call Ltd - alleged misuse of personal numbers
  CW/00832/04/05
• ITV complaint about Sky's proposed charge for ITV1 regionalisation
  CW/00807/12/04
• Own Initiative investigation against Genesis Communications about number portability
  CW/00813/01/05
• Consumer complaint against Nexus Data Systems Ltd about unfair contract terms
  CW/00829/04/05
• Consumer complaint against Namesco Limited about unfair contract terms
  CW/00822/03/05
• Dispute between 4 Payphone Operators and BT about Payphone Access Charge collection terms
  CW/00825/03/05
• Consumer complaint against O2 about unfair contract terms
  CW/00820/03/05
• Complaint from Islington Council Trading Standards against Internet Telecommunications Plc about unfair contract terms
  CW/00821/03/05
• Reinvestigation of complaint from VIP Communications Ltd against T-Mobile Ltd about an alleged refusal to supply
  CW/00806/12/04
• Reinvestigation of complaint from Floe Telecom Ltd against Vodafone Ltd about an alleged refusal to supply
  CW/00805/12/04
• Dispute between Vodafone and BT about geographic number portability
  CW/00817/02/05
• Complaint from Gamma Telecom Limited against BT Wholesale about reduced rates for Wholesale Calls from 1 December 2004
  CW/00802/11/04
• Complaint from BT against Talk Talk about an unfair contract term
  CW/00816/02/05
• Consumer complaint against DeeNine Internet Services Limited about unfair contract terms
  CW/00815/02/05
• Dispute between: THUS plc (“THUS”), COLT Telecommunications ("COLT") and British Telecommunications plc (“BT”)
  CW/00818/02/05
• Own-initiative investigation against Gio Internet Limited about a potential breach of General Condition 14
  CW/00810/12/04
• Complaint from Cumbria Highways against Omne Telecommunications Limited about Funds for Liabilities
  CW/00812/01/05
• Dispute between BT and various communications providers about cancellations during the CPS and WLR transfer process
  CW/00786/09/04
  Updated: 18|04|2005
• BT's tariff structure and pricing for its 'NetStream 16' circuits
  CW/00669/08/03
  Updated: 23|04|2004
  Updated: 04|05|2004
• Investigation into the accuracy of Cheers International's billing system and/or failure to publish full details of its tariffs and charges
  CW/00794/10/04
  Updated: 10|02|2005
• Dispute referred by Energis against BT about retrospective application of reduced WLR ISDN2 charge (Updated)
  CW/00797/10/04
• Consumer complaint against Bulldog Communications about unfair contract terms
  CW/00793/10/04
• Own-initiative investigation against unknown end-users and/or TelXL Ltd and Xero9 Ltd about possible misuse of personal numbers and possible persistent misuse of networks or services
  CW/00788/09/04
• Own-initiative investigation into BT blocking WLR orders for customers on certain BT Retail tariffs
  CW/00773/06/04
• Consumer complaint against O2 about unfair contract terms
  CW/00777/07/04
• Consumer complaint against Wanadoo about unfair contract terms
  CW/00779/08/04
• Complaint against Vodafone about unfair contract terms and misleading promotional literature
  CW/00801/11/04
• Consumer complaint against O2 about unfair contract terms
  CW/00778/07/04
• Complaint against BT about Wholesale Line Rental ("WLR") marketing activities
  CW/00784/08/04
• Complaint from Designbyte Ltd re BT's free provision of BT Analyst
  CW/00718/11/03
  Updated: 04|05|2004
• Complaint against Easyrentafone about refusal to provide number portability
  CW/00776/07/04
• Investigation into potential over-charging on pre-paid calling cards
  CW/00729/12/03
• Dispute between Energis and BT about short haul data services (SHDS) and dense wave division multiplexing (DWDM)
  CW/00656/07/03 Updated 19/07/04
• Dispute between BT and various operators about NTS discounts
  CW/00766/04/04 Updated 21/07/04 Updated 30/04/04
• BT 0845 & 0870 retail price change- Suspected Internet Service Provider (ISP) margin squeeze
  CW/00647/07/03
  Updated: 04|05|2004
• IPStream to DataStream Migration / Equal terms for DataStream
  CW/00626/06/03 Updated 29/04/04
• Consumer complaint against Opera Telecom and Switch Call Ltd about potential misuse of personal numbers
  CW/00768/04/04
• Investigation against Interphone about possible breaches of the General Conditions of Entitlement
  CW/00752/02/04
• Investigation into WLR business ISDN2 pricing
  CW/00720/11/03
• Dispute between Cable & Wireless and BT - BT's Product Management, Policy and Planning ('PPP') charge
  CW/00700/09/03
• Dispute between Apple Telecom Europe Limited and BT concerning the level of security deposit required for interconnection
  CW/00745/01/04
• Dispute concerning various aspects of BT's LLU procedures and terms and conditions
  CW/00763/03/04
• Dispute between BT Wholesale and various communications providers about NTS POLO charges
  CW/00740/12/03
• Suspected margin squeeze by Vodafone, 02, Orange & T-Mobile
  CW/00615/05/03
  Updated: 27|05|2004
  Updated: 04|05|2004
• Own initiative investigation into Inclarity's possible misuse of Personal Numbers
  CW/00651/07/03
• Complaint against Patientline about alleged misuse of Personal Numbers
  CW/00654/07/03
• Use of information for marketing activity directed at Wholesale Line Rental ("WLR")
  CW/00739/12/03
• Complaints against BT from 118866 and Centrica concerning treatment of telephone directory enquiry (DQ) numbers in the BT Phonebook
  CW/00736/12/03
• Own-initiative investigation against BT about potential anti-competitive exclusionary behaviour
  CW/00760/03/04
• 'Silent Calls' - Complaints regarding the making of silent calls
  CW/00742/01/04
• Alleged winback call by BT towards a Carrier Pre-Selection ("CPS") customer
  CW/00747/01/04
• Tesco.net: alleged unfair contract terms
  CW/00716/11/03
• Digital Serve ISP: alleged unfair contract terms
  CW/00705/10/03
• Dispute from BT Wholesale against Telewest about reciprocal arrangements for call termination rates
  CW/00710/10/03
• Own-initiative investigation against unknown end-user and/or Routo Telecommunications Limited about CLI dumping
  CW/00748/02/04
• Possible misuse of a Personal Number by YAC Ltd
  CW/00725/11/03
• Own-initiative investigation against Redstone about alleged misuse of personal numbers
  CW/00743/01/04
• Alleged misuse of Personal Numbering by Opera Telecom Limited
  CW/00749/02/04
• Complaint from Swedia Networks UK Ltd against BT Wholesale about terms in the Access Network Facilities (ANF) agreement
  CW/00707/10/03 - Case closed: 23 February 2004
• Complaint from Telepay Ltd against Vodafone about alleged misuse of personal numbers
  CW/00697/09/03
• Suspected discrimination by BT in the provision of customer order handling procedures for BT Broadband access products
  CW/00721/11/03 - Case closed: 20 February 2004
• Investigation into InterCity Mobile's number portability process
  CW/00702/10/03
• Number Portability complaint from Eurocall Ltd against Core ISP
  CW/00694/09/03 - Case closed: 6 February 2004
• BT's volume discount scheme for IPStream and DataStream
  CW/00657/07/03 - Closed: 20/01/04
• DQ Advertisement on the cover of the Phonebook
  CW/00604/03/03 - Closed: 23/12/03
• Complaint from FDM Technologies against BT about delayed provision of broadband services
  CW/00679/08/03 - Closed:23/12/03
• Complaint from VIP Communications Ltd against T-Mobile Ltd about disconnection of services
  CW/662/07/03 - Closed: 22/12/03
• Dispute between Orange and BT - CSI Links connection and rental charges cost sharing
  CW/00663/07/03 - Closed: 22/12/03
• MediaWays.uk.Limited and Thus plc complaint concerning BT price changes to virtual path CBR and VBrt classes of service
  CW/00678/08/03 - Closed: 12/12/03
• Opal Telecom: alleged breach of the Numbering Condition of Entitlement
  CW/00670/08/03 - Closed: 27/11/03
• Complaint from BT against PNC about number portability
  CW/00659/07/03 - Closed: 05/12/03
• Freeserve.com plc - BTOpenworld's Broadband Pricing
  CW/00613/04/03 - Closed: 20/11/03
• Decision of the Director General of Telecommunications BT publishing its 118500 directory enquiries number on the front of the BT phonebook.
  CW/604/03/03

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