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Home > Competition and Consumer Bulletin > Competition and Consumer Bulletin > Open Cases > All Open Cases > CW/00985/04/08
Investigation into Phones 4U Group Limited regarding allegations of misconduct in the retail selling and marketing of telecommunications goods and services
Complainant: Ofcom own-initiative investigation.
Complaint against: Phones 4U Group Limited (“Phones 4U”)
Case opened: 13 May 2008
Issue: Whether Phones 4U has breached any relevant consumer protection legislation.
Relevant instrument: Part 8 of the Enterprise Act 2002
Ofcom has opened this investigation following receipt of a large number of complaints from consumers, to both Consumer Direct and Ofcom’s Advisory Team, concerning a range of issues, including mis-selling, by Phones 4U, an independent mobile phone retailer.
Ofcom’s investigation will consider whether Phones 4U has engaged in conduct which infringes any relevant law and harms the collective interests of consumers.
Case Leader: Miriam Martin (020 7783 4517 e-mail: miriam.martin@ofcom.org.uk)
Case Reference: CW/00985/04/08
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