Ofcom's advice on your next step

Problems with your mobile phone -
Mobile Mis-selling

Ofcom is concerned about the number of complaints it has received regarding mis-selling of mobile phone services. The term 'mis-selling' covers a range of misleading or aggressive sales and marketing activities including 'slamming ', where customers are simply switched from one company to another without their express knowledge and consent.

Ofcom completed a review of mis-selling of mobile phone services on 16 March 2009 and is introducing a new General Condition on Sales and Marketing practices that will apply to all Mobile Service Providers. The new General Condition comes into effect on 16 September 2009. For further information on the consultation and FAQ's please click the link below.

In relation to your individual complaint, if you have contacted the retailer and been unable to resolve the issue, you may wish to contact Consumer Direct to see if they can advise or assist you. Consumer Direct is funded by the OFT and they provide information and advice on certain consumer issues. Their telephone number is 0845 4040506 and their website address is www.consumerdirect.gov.uk.