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• Review of Alternative Dispute Resolution and Complaints Handling Procedures
  Summary
• Review of Alternative Dispute Resolution and Complaints Handling Procedures [pdf]
  Full Print Version
• How Companies Handle Your Complaints: Review of Alternative Dispute Resolution and Complaints Handling Procedures
  Plain English Consultation Document
• Consumer FAQs
• Consumer Complaints Review: Qualitative and quantitative research findings
  An independent report written by Futuresight for Ofcom
• How to Respond
• Responses
• Improving Access to Alternative Dispute Resolution
  Statement published 19|05|09

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