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Responding to the Mobile Misselling consultation

Online form

Ofcom invites written comments on the questions raised in this consultation, to be submitted to Ofcom by 5pm on 29 April 2008. Ofcom strongly prefers to receive responses in electronic format. This web form will allow you to indicate your data protection preferences and send your views to the team responsible for this consultation.

Cover sheet for responses

Basic Details

Consultation: Protecting consumers from mis-selling of mobile telecommunications services

To (Ofcom contact): Anne Hoitink

Fields marked with * are required.

Your detailsTitle
Forename
Surname*
Representing*
Organisation (if applicable)
Email*

ConfidentialityWhat do you want Ofcom to keep confidential?
If you want part of your response kept confidential, which parts?

Confidential Responses Only

If you want part of your response, your name or your organisation to be confidential, can Ofcom still publish a reference to the contents of your response (including, for any confidential parts, a general summary that does not disclose the specific information or enable you to be identified)?

Ofcom may publish a response summary Yes No

Declaration

I confirm that the correspondence supplied with this cover sheet is a formal consultation response. It can be published in full on Ofcom's website, unless otherwise specified on this cover sheet, and I authorise Ofcom to make use of the information in this response to meet its legal requirements.

I confirm that I have read the declaration*

Ofcom seeks to publish responses on receipt. If your response is non-confidential (in whole or in part), and you would prefer us to publish your response only once the consultation has ended, please tick here:

Ofcom should only publish this response after the consultation has ended

Questions

Question 1: Do you consider there are other options to tackle mis-selling in the mobile market we have not identified in our review?
Question 2: Do you agree with our preferred option to tackle mis-selling? If not, please explain your preferred approach and reasons.
Question 3: Do you consider there are other options to tackle issues with onerous/misleading cashback terms and conditions we have not identified in our review?
Question 4: Do you agree with our preferred option to tackle onerous/misleading cashback terms and conditions? If not, please explain your preferred approach and reasons.
Question 5: Do you consider there are other options to tackle issues with retailer insolvency we have not identified in our review?
Question 6: Do you agree with our preferred option to tackle retailer insolvency? If not, please explain your preferred approach and reasons.
Question 7: We would like to have your views on the proposals set out in Section 9:

Could you give an indication of the costs of keeping records for an additional 6 months?
Do you think a confirmation letter would help in tackling mis-selling and cashback issues?
What kind of information do you think such a letter should contain for it to be effective?
For retailers selling services via telesales could you give us an indication of costs and time to implement this proposal?
Could you give an indication of costs and the feasibility of the due diligence requirements, including the requirement where we propose all current independent retailers to be checked within 12 months from the GC coming into force?
Could you give us your views on the proposed transition period of 2 months to implement the provisions of the GC?

Responding to the Mobile Misselling consultation

Online form

Cover sheet for responses

Basic Details

Confidential Responses Only

Questions

Further information

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