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• Review of quality of service information
  Summary
• Review of quality of service information [pdf]
  Full Print Version
• How To Respond
• Responses
• How companies report the quality of their customer service [pdf]
  A Plain English summary of our consultation
• Topcomm review FAQ
• Quality of Service – recommendations for performance measurements in the telecommunications, broadband, Pay TV and mobile industries [pdf]
  This report was compiled for Ofcom by a third party and does not represent the views of Ofcom. The report has been redacted by Ofcom to remove information which may be confidential.
• Quality of Service – recommendations for performance measurements in the telecommunications, broadband, Pay TV and mobile industries [pdf]
  Annex 1
• Quality of Service – recommendations for performance measurements in the telecommunications, broadband, Pay TV and mobile industries [pdf]
  Annex 2
• Provision of quality of service information
  Published 30|01|09

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