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Home > Begin > The Internet > Customer service and Quality service > If you need advice on your contract with your ISP
Ofcom's advice on your next step
The Internet -
Customer service and Quality service
Internet Service Providers, in common with other companies dealing with consumers, must comply with rules about unfair terms in consumer contracts. If you feel that a particular term of your contract is unfair, you should first speak to your Internet Service Provider about your concerns.
If the problem relates to a particular term or condition that you feel is unfair, then you can complain to Ofcom and ask us to investigate whether the term complies with consumer protection law.
For more information please see http://www.ofcom.org.uk/complain/internet/isp/
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