Progress

If you are looking for an internet service -
How do I switch from one ISP to another

Letter facilitation process - Additional details

This process generally applies if you are looking to move both your broadband and telephone services at the same time. The process works as follows: -

• you will first need to contact your new provider and inform them that you would like to switch to them;
• you will then receive two ‘advice of transfer’ letters – one from your existing telephone service provider and one from your new ‘gaining’ provider, advising you of the details of the switch, and giving you an opportunity to cancel if you have changed your mind or have been mis-sold or slammed, taking account of any contractual obligations which may apply;
• you do not need to contact your existing telephone or broadband provider;
• Your new service should commence approx. 10 days from the order being placed. You should find out from your new ‘gaining’ provider whether there is likely to be any downtime or loss of service during the transfer process.