Ofcom's advice on your next step

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If you need advice about directory enquiry services

Services and charges offered by directory enquiry companies vary. For example some services give you the option of being put straight through to the number you require – at an extra cost.

Ask your friends, family or work colleagues for recommendations on which directory enquiry companies they favour. Read newspapers or go online to find out more about DQ companies and their services – and how they are rated.

Don't forget you can find most phone numbers for free by using directory enquiry services available on the internet.

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