Problem

Landline Phones -
Landline phone service

Competition in the telecoms market means that you can choose from a wide range of companies to provide you with a phone service at home.

Phone companies operating in the UK include BT, cable firms, smaller alternative companies and high street retailers.

There are also lots of different types of phone services as well as a large selection of package options from which to choose.

These pages aim to explain the choices that are available to you and to help you to select a service that’s best for you.

Different companies will offer different prices for line rental and calls and for extra services. By shopping around and comparing prices and service standards, you may be able to get a deal that is best for you. You should look at prices for the kinds of calls you usually make and think how important other factors are to you – not dialling for example, extra numbers when making calls, or getting only one bill as opposed to receiving one bill for the line rental and another bill from a different company for the calls you have made. Perhaps using a phone company that has a good track record in customer service is very important to you.

Factors to consider when choosing a new phone company or package.

The information in this guide is for general guidance only, and you should get independent advice on legal matters.

We do everything possible to check that the information is accurate and up to date at the time of publication. However, we cannot guarantee any of the information.

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