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Ofcom's advice on your next step

Landline Phones -
Customer service issues, quality of service and phone repairs

Openreach is a new part of BT which has been created to install and maintain phone and internet connections to Britain’s homes and businesses on behalf of most telephone and internet service providers.

You will notice that if an engineer needs to visit your home to fix any wiring he or she will be an Openreach engineer, whether or not you are a BT phone or internet customer. All Openreach engineers will carry identification. If you are in any doubt about an Openreach engineer visiting your home, please contact your phone company.

For more information on Openreach please click here. Link to www.openreach.co.uk

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