Ofcom's advice on your next step

Mobile Phones -
Mobile Mis-selling

Ofcom is concerned about the number of complaints it has received regarding mis-selling of mobile phone services. The term 'mis-selling' covers covers a range of misleading or aggressive sales and marketing activities including 'slamming ', where customers are simply switched from one company to another without their express knowledge and consent.

Ofcom recently consulted on the proposal to introduce a New General Condition on Sales and Marketing practices that will apply to all Mobile Service Providers. The consultation closed on 29 April. Ofcom will consider all responses and publish a statement this year. For further information on the consultation and FAQ's please click the link below.

In relation to your individual complaint, if you have contacted the retailer and been unable to resolve the issue, you may wish to contact Consumer Direct to see if they can advise or assist you. Consumer Direct is funded by the OFT and they provide information and advice on certain consumer issues. Their telephone number is 0845 4040506 and their website address is www.consumerdirect.gov.uk.