Ofcom's advice on your next step

Mobile Phones -
Advice on switching your mobile phone supplier

Most mobile service providers require a minimum service period or contract term before you can switch to another provider. If you purchased your mobile phone with the service from your current provider, you have the option of keeping your current mobile phone, however you must make sure that you do that within the contractual terms of your existing mobile phone and service.

Whether you are a post-paid (contract) or pre-paid user, you can keep your current mobile phone by requesting that the SIM lock on your mobile to be removed. Usually, mobile service providers require a minimum contract or service period to expire before they unlock your phone. Most service providers charge a fee for this service.

Think about the following:

• What's the length of my contract and when does it expire?
• Can I unlock my SIM. If so, when?
• Is there a charge for unlocking?

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