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Advice on TV reception and interference

Please contact your cable TV provider for advice on interference or problems with reception.

Cable TV does not rely on an aerial, so if you’re having problems watching TV, possible causes include:

• A fault in the cable company’s equipment
• A faulty connection between your cable set-top box and the cable wall socket, or between the set-top box and your TV set
• A problem within your TV set itself
• Interference to your TV from another electronic device in your house

Try turning off your set-top box at the mains, waiting for 30 seconds, then turning it back on again. This will often fix problems such as loss of sound or picture. If that doesn’t work, try unplugging all connections, then plugging them back in again. If the problems continue, speak to your cable TV company.

You can also ask our specialist field engineers to investigate. However, please note that under certain circumstances we may need to charge for our engineers’ time.

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