Ofcom's advice on your next step

TV -
Advice on TV reception and interference

Both analogue terrestrial TV sets (BBC1, BBC2, ITV, Channel 4 and five only) and digital terrestrial TV receivers (Freeview) need a good aerial to guarantee the best picture quality. If you’re using an indoor aerial, trying moving it to a new location in the room to get a better signal. Loft aerials can be better than set-top aerials; however your best option is always to get a qualified installer to fit a rooftop aerial.

If you already have a rooftop aerial but are still having problems, you might want to consider getting advice from a qualified aerial installer. The Confederation of Aerial Industries (CAI) keeps a list of accredited installers.

You can also ask our specialist field engineers to investigate. However, please note that under certain circumstances we may need to charge for our engineers’ time.

http://www.ofcom.org.uk/complain/inter/tv/terrestrial/

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