Contacting Ofcom
Helpline |
Contact Numbers |
International Contact Numbers |
| Advice and complaints | 0300 123 3333 or 020 7981 3040 | +44 300 123 3333 or +44 20 7981 3040 |
| Spectrum licensing | 0300 123 1000 or 020 7981 3131 | +44 300 123 1000 or +44 20 7981 3131 |
| Switchboard | 0300 123 3000 or 020 7981 3000 | +44 300 123 3000 or +44 20 7981 3000 |
Make a complaint online
You can make a complaint online about phone or internet services, TV or radio programmes, interference to wireless devices, or something you've seen on a video-sharing platform.
Ofcom phone numbers
| Department | Phone number |
|---|---|
| Advice and complaints | 0300 123 3333 or 020 7981 3040 |
| Welsh language line – Advice and complaints | 0300 123 2023 |
| Spectrum Licensing | 0300 123 1000 or 020 7981 3131 |
| Programme Making and Special Events | 020 7981 3803 |
| Switchboard | 0300 123 3000 or 020 7981 3000 |
| Scotland Office | 0131 220 7300 |
| Wales Office | 029 2046 7200 |
| Northern Ireland Office | 028 9041 7500 |
For indicative charges for calling these numbers, see our call costs guide.
To contact us in British Sign Language, please use our video relay service.
Deaf or speech-impaired people can contact us via text relay. Find out how to download the text relay app for smartphones, tablets or computers.
To contact us on our Welsh language line, call 0300 123 2023.
To contact us on social media, you can find us on Twitter, Facebook and Instagram.
We operate these numbers and channels Monday to Friday from 9.00am to 5.00pm.
Make a complaint via post
Although it is easier for us to receive your complaint online or by phone, you can complain to us in writing if you prefer. Please send it to:
PO Box 1285
Warrington
WA1 9GL
For complaints in which you think you or your organisation were treated unfairly and/or your or their privacy was infringed in a programme, please send directly to Ofcom Fairness and Privacy complaints at our head office address below.
Head office
Ofcom
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Switchboard: 0300 123 3000 or 020 7981 3000
If you are a communications provider wishing to apply for an allocation of telephone numbers, please see our numbering pages or contact the Ofcom Numbering Team via our switchboard.
Broadcast licensing enquiries
If you need help with your TV or radio broadcast licence, please contact our Broadcast Licensing team at broadcast.licensing@ofcom.org.uk.
Spectrum licensing enquiries
If you have a spectrum licensing enquiry, please contact our Spectrum Licensing team on 0300 123 1000 or 020 7981 3131.
We are open Monday to Friday from 9am to 5pm.
Email: spectrum.licensing@ofcom.org.uk
Programme Making and Special Events (PMSE) enquiries
PMSE Licensing
Riverside House
2a Southwark Bridge Road
London
SE1 9HA
Tel: 020 7981 3803
Email: pmse@ofcom.org.uk
We are open Monday to Friday from 9am to 5pm.
If you require urgent PMSE assistance outside office hours, please contact our out-of-hours emergency coordinator on 07866 423 619. Please note that all applications that are completed by the emergency coordinator outside our office hours will incur a £55 administration changes in addition to the licence fee.
To contact Ofcom’s offices in the nations and the English regions, please see the Ofcom in the nations and regions area of our website.
If you are a journalist or analyst, please contact our Media Office directly.
If you are a Parliamentarian or work in the office of one, please contact our Public Policy team directly.
If you wish to make a request for information under the Freedom of Information Act, please complete our information request form.
Sign up to receive our email updates and get the latest publications and news from Ofcom.
If you find any broken links or have any trouble using our website, you can contact the Digital team.
If the issue relates to our amateur and ships radio licensing portal, please phone the Spectrum Licensing team on 0300 123 1000 or 020 7981 3131, or email: spectrum.licensing@ofcom.org.uk
There is a two-stage process for you to follow if you consider that Ofcom colleagues:
- have failed to correctly follow Ofcom procedure; and/or
- have failed to handle their contact with you appropriately.
Stage one
Contact the Ofcom colleagues who are handling your contact. This gives them the chance to look into your concerns and, where needed, to put things right.
Stage two
If, after you have contacted these colleagues, you believe there is evidence of mishandling and this remains unresolved by the original team, you can ask Ofcom’s Corporation Secretary to review the issue.
When providing a service in Welsh, we aim to make sure the Welsh language is treated no less favourably than the English language.
Further information about this can be found here. If you would like to make a complaint about Ofcom’s work in this area please complete and submit our online complaint form. We will review your case and respond as quickly as possible.