Video Relay Service
Ofcom offers a video relay service free of charge for consumers wishing to contact us in British Sign Language. You will need a computer, webcam and broadband internet connection.
To use this service, click here to register: www.deafconnections.co.uk/Sign-On-Screen/sos-sign-up.html
Once you have completed the form, click the download button to install the software.
You can register at any time of day. Video relay is available from 9.00-16.45 Monday to Thursday and from 9.00-15.30 on Fridays.
After the download is complete, start up Sign on Screen and log in. To call Ofcom, click on the ‘Call’ button with the green phone icon, and a dialbox will appear. Then enter our number: 0300 123 3333
Using the service on a tablet
Registered users can use the TCPhone app on a tablet such as an iPad or Android device. The app is available from:
Google Play: www.aupix.com/tcphone-platforms/google-android
Video calling on mobile networks may incur data charges. Check with your mobile network operator for more information on data charges and plans. You may prefer to use a Wi-Fi connection.
2a Southwark Bridge Road
London SE1 9HA
If you want advice from Ofcom please visit our advice pages or call us on 0300 123 3333 or 020 7981 3040.
We are open Monday to Friday from 9.00am to 5.00pm.
Annual Report 2012 – 13
Download our latest annual report:
Annual Report 2012-13