Industry documents & info:
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FAQs
Need help or advice? Ask Ofcom a question:
Telephone
- Can I check the location of a telephone number?
- My landline telephone service has been switched without my consent. What can I do?
- What about using an international SIM in my mobile handset?
All Telephone FAQs
Internet Service
- What is a Migration Authorisation Code (MAC)?
- Why are broadband speeds sometimes slower than advertised speeds?
- What is Ofcom doing about the problem of lower-than-advertised broadband speeds?
All Internet Service FAQs
Online Safety
- Can people see what sites I visit?
- If I’m ripped off who will get my money back?
- Do I need anti-virus software?
All Online Safety FAQs
Television
- How do I complain about a TV programme?
- What is suitable for TV broadcast?
- How much does a TV licence cost?
All Television FAQs
Radio
- Do I need a licence for CB radio?
- Will normal radio be switched off when digital switchover happens?
- Can I get DAB on my car radio?
All Radio FAQs
Services and billing
- How do I dispute a bill?
- I’ve had to cancel my service whilst in contract for reasons out of my control, should I have to pay a charge for this?
- What can I do about bad customer service?
All Services and billing FAQs
Advertising
- How can I tell if an advertisement is breaking the rules?
- How do I complain about advertising on TV?
- Are radio and television stations allowed to advertise or promote goods and services during their programmes?
All Advertising FAQs
Spectrum
- Do all radio transmitters require a licence?
- How do I renew my Amateur Radio licence?
- How do I apply for Amateur Radio licence?
All Spectrum FAQs