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Failed Receipts

Cheques

When a bank returns a cheque to Ofcom, Ofcom will inform the licensee that the cheque has not been honoured. The letter will state the bank’s reason for failure and invite the licensee to submit a replacement cheque. If the renewal date has already passed, the licensee will be given notice of Ofcom’s intention to revoke the licence(s). If a replacement cheque fails, the licence will be revoked immediately and the licensee will be given one month to make representations to Ofcom against the revocation.

Direct debits

If a direct debit fails Ofcom will inform the licensee in writing that it has failed and ask the licensee to inform Ofcom whether they wish the direct debit to be re-presented or whether they wish to pay by another means. In either case the licensee will be given a month’s notice of the intention to revoke the licence.

Refunds

If a licensee surrenders a licence before it expires, Ofcom will not give a refund for the unused portion of the licence. The only situation where a refund is applicable is when an applicant has paid for a particular service, but Ofcom is unable to provide that service due to the lack of available spectrum.

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