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These are Ofcom’s annual reports into the consumer experience of the fixed and mobile, internet and digital broadcasting markets. The research report is aimed at measuring how well consumers are faring in respect of: choice, price and range; availability and take-up; awareness, comparing and switching; protection and concerns. The policy evaluation examines the research data and uses it to assess the impact of regulation and the priorities we have set ourselves.

2009

• The Consumer Experience - Research Report 09
  09|12|09
• The Consumer Experience 2009 - Evaluation Report 09
  09|12|09
• The Business Consumer Experience
  09|12|09

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2008

• The Consumer Experience - Research Report 08
  24|11|08
• The Consumer Experience - Evaluation Report 08
  24|11|08

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2007

• The Consumer Experience - Research Report 07
  20|11|07
• The Consumer Experience - Evaluation Report 07
  20|11|07

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2006

• The Consumer Experience - Research Report 06
  16|11|06
• The Consumer Experience - Evaluation Report 06
  16|11|06

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