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Universal Service Obligation

• Universal Service Obligation : Deaf and Hearing Impaired Consumers and Text Phone Services [pdf]
  Full print version
• Feasibility of Additional Telephone Relay Services
  Report by City University, London published 07|11|06
• Captioned Telephony - Extension of 2006 research report - "Feasibility of Additional Telephone Relay Services"
  Report by City University, London published 21|01|08

Consumer Protection

• Ease of use issues with domestic electronic communications equipment
  Published 17|07|07
• Service disconnection for non-payment by residential customers
• Online protection: A survey of consumer, industry and regulatory mechanisms and systems
  Published 21|06|06
• Customer satisfaction with Oftel's complaint handling
  02|12|2003
• Ofcom’s Response to the Byron Review

Business Telecommunications

• Competition to supply business telecoms [pdf]
  A report of the key findings of quantitative research studies
• Large Business Use of Telecoms Services: Research Report 2006
  Published 18|10|06
• Review of retail cost attributions for NTS retail uplift
  19|12|2003

New Technology

• Research Report: Voice over Internet Protocol (VoIP)
  Published 26|07|07
• Regulatory challenges posed by next generation access networks
  23|11|06

Other Research

• Broadband Research
• Numbering Research
• Mobile Services on Aircraft
  Discussion paper on the introduction of mobile services on aircraft
• Report of ComReg/Ofcom Joint Working Group - Cross-border telecoms issues [pdf]

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