Home > Research and Market Data > Telecoms research > Reports and Research > 02|12|2003

• Download this document in pdf format [pdf]
• Introduction
  Chapter 1
• Summary
  Chapter 2
• Method and type of contact
  Chapter 3
• Time taken to respond to initial contacts
  Chapter 4
• Satisfaction with complaint handling
  Chapter 5
• Benchmarking and general comparisons
  Chapter 6
• Improvements to the procedure
  Chapter 7
• Annex A - Questionnaire
  Annex A

Back to top