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Evaluation of Directory Enquiries services, Ofcom and ICSTIS research - RTF

• Chapter 1- Background
• Chapter 2 - Summary findings
• Chapter 3 - Main Findings
• Chapter 4 - DQ timing and Cost Comparisons
• Chapter 5 - Consumer Response to DQ Liberalisation
• Evaluation of Directory Enquiries services [pdf]
  Ofcom and ICSTIS research; May 2004
• Annex A - Mystery Shopping Details
• Annex B - Mystery Shopping Methodology
• Annex C - Consumer Survey Questionnaire

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