Oftel has published quality of service reports showing how eleven leading telecoms companies in the UK perform across five areas:
The following companies provided data which is included in the publications:
1. The main fixed link telecoms companies are in the process of appointing an independent commercial contractor to manage the comparabel performance indicators (CPI) publication process. Further details will be made available as soon as possible.
The reports are available, free of charge, from Oftel's library Fax: 0171 634 8946. Address: Oftel Library, 50 Ludgate Hill, London EC4M 7JJ.
2. ACC Long Distance UK, Bell CableMedia, BT, Cabletel, Comcast, General Cable, Kingston, Mercury, Nynex, TeleWest, Videotron.