contact

How to Contact us

Contacting us if you have a complaint or enquiry

If you have a problem with your telephone company you should always contact them for advice and try to sort it out. If you are unhappy with the response you can ask their Customer Service department about their complaints procedure, then ask them to look again at your complaint.

If the problem still cannot be sorted out, click here to view the consumer advice pages on OFTEL's website. You will find Frequently Asked Questions, and statistics about the types of complaints received by OFTEL.

If you need advice or help with your complaint, you should phone 0845 714 5000. This is a Local rate call from anywhere in the UK.

If you live in England, Scotland or Wales click here

If you live in Northern Ireland click here

Contacting us with your comments or for information on the work of the advisory committees

Contact details for each committee are given below. If you want to give us feedback on this web site please click here for a feedback form. You will also find this form at the end of each committee report published on this site (except for Annual Reports and Market Research reports)

You can find information about the work of each committee, including meeting dates and agendas, on each committee's home page. Click on the links at the bottom of this page or use the drop-down menu.

Contact details

Contacting CCE, DIEL and CfB

ACT Secretariat
50 Ludgate Hill
London EC4M 7JJ

Tel: 020 7634 8773
Fax: 020 7634 8924
Text: 0845 600 1318 (local rate)

E-mail ACT Secretariat: actsec@acts.org.uk

E-mail CCE: cce@acts.org.uk

Email DIEL: diel@acts.org.uk

Email CfB: cfb@acts.org.uk

Contacting SACOT