To view NIACT's Strategy Plan for 2003, please click here

NIACT aims to represent the opinions and needs of everyone in Northern Ireland who uses telecoms services or buys telecoms equipment. We liaise with the local public telephone operators to: ensure that they comply with their licenses; deal with customer complaints and enquiries; and respond to consultation papers and discussion documents.

NIACT carries out a range of activities to ensure its views are influenced directly by the opinions of consumers and to promote its concerns effectively to the relevant organisations. It is responsible for handling complaints on telecoms issues from consumers in Northern Ireland.