NEW DIRECTORY ENQUIRY SERVICES FOR NORTHERN IRELAND

In response to Oftel’s announcement offering new directory enquiry services to UK consumers, NIACT - the Northern Ireland Advisory Committee on Telecommunications are pleased with Oftel’s decision to allocate new numbers to companies wanting to offer directory enquiry (DQ) services to consumers.

However, NIACT also warn consumers to be cautious as some services could be more expensive than what we currently pay.

The introduction of new DQ services by the end of this year means that, for the very first time, Northern Ireland consumers will be able to enjoy the benefits of competition with more choice, improved quality and competitive prices - with consumers benefiting from a great range of new services. Some providers will be offering additional services such as call connection and a range of languages to choose from.

However, NIACT are aware that the use of the 192 number has become part of everyday life (for the past 30 years) and even though it will be replaced by a six digit number – 118 and a further three digits, consumers should not fear as confusion will be kept to a minimum with numbers 192 and 153 (international directory enquiry services) being withdrawn altogether.

Courtenay Thompson, NIACT Chairman says: " It is good news that consumers in Northern Ireland will soon have a range of services to choose from and NIACT is in favour of competition and welcome new services as long as they are affordable and better quality: this will be of benefit to the consumer. "

The business community here also welcome the new service. Frank Hewitt, Chief Executive of the Chamber of Commerce says: "Any improvement in the directory enquiry service is to be welcomed. It is a vital part of improving telecoms services to Northern Ireland Industry and we believe that competition for business will ultimately improve the service to consumers. There are still a number of aspects which need to be clarified and we would look forward to receiving further details as they become available."

ENDS

For further information please contact Debbie McGrory on: 9024 2631.

FRANK HEWITT, NIACT Director, will be available for interview today.