Mobile phone number portability and SIM unlocking research - Mystery shopping project - published August 2003

Customer satisfaction with Oftel's complaint handling - Wave 3, April 2003 - 19 June 2003

Telecoms usage related to ethnicity – Qualitative research, March 2003 – published 23 April 2003

Impact of Oftel consumer guides, October 2002 – January 2003 – published 23 April 2003, Further research on accessing the Internet at home - published 27 October 2003

Consumers' use of public payphones, October 2002 - published 27 January 2003

Customer satisfaction with Oftel's complaint handling, Wave 2, November 2002 - published 11 December 2002

Consumer Awareness of Premium Rate Services (PRS) - 29 August 2002

Premium Rate Services - Qualitative Research - 29 August 2002

Customer satisfaction with Oftel's complaint handling - June 2002

The importance of brands in the telecoms market: qualitative report (published 26 November)

Competition in International Calling, Qualitative Research, August 2001 (published August 2001)

Consumers' use of public payphones, Nov 2000 (published February 2001)

A Price Index for Mobile Telephony (published Oct 2000)

Consumer switching behaviour in the telecoms market, Feb/Mar 2000 (published Aug 2000)

Consumers' awareness & use of rights and opportunities, Feb/Mar 2000 (published
May 2000)

Consumers' awareness & use of comparable performance indicators, Apr 2000
(published May 2000)

Homes without a fixed line phone, Mar 2000 (published Apr 2000)

Consumer use of and opinion on phone bill comparisons, Dec 1999/Jan 2000 (published
Jan 2000)

Comparable performance indicators - consumer opinion on usefulness, Sept 1999 (published
Nov 1999)

Residential consumers' use of advanced telecoms services, May 1999 (published
Sept 1999)

Consumers' international calling behaviour, Apr/May 1999 (published May 1999)

Consumers' demand for fixed line price comparisons, May 1999 (published May 1999)

Consumers' opinion on fixed line price comparison formats (published March 1999)