| Fixed
Line Market* |
Internet
Market |
Mobile
Market |
| Complaint
ignored |
Service
- no connection / eratic
(Broadband) |
Complaint
ignored |
| Difficulty
in contacting |
Billing
issue
(Broadband) |
Apparatus |
| Failure
or time taken to repair service |
Switching
ISPs
(Broadband) |
Complaint
about service option, package or discount |
| Charged
for cancelled service |
Service
problems
(Narrowband) |
Charged
for cancelled service |
| Slamming
(service change without consumer's permission) |
Charged
for cancelled service
(Narrowband) |
Contract
terms |
| Compensation |
Delayed
provision
(Broadband) |
Not
informed about relevant information |
| Failure
to meet customer request |
Difficulty
in contacting
(Narrowband) |
Credit
agencies/blacklisting |
| Not
informed about relevant information |
Complaint
ignored
(Narrowband) |
Difficulty
in contacting |
| Letters
not answered |
Complaint
ignored
(Broadband) |
Letters
not answered |
|
Disputed itemised
calls on bill
|
Difficulty
in contacting
(Narrowband) |
Coverage
problems |
