PLEASE NOTE: The duties of Oftel have now been inherited by Ofcom and this information is provided purely for archive purposes.

Please visit the Ofcom website at www.ofcom.org.uk to find up-to-date consumer information.

If you have a complaint or enquiry and would like to contact us please follow Steps 1, 2 & 3.

Following these steps willl allow us to offer you the best service by ensuring that the information you need is not already available on our web site.

Are you complaining about your telecoms company? If so, have you been through all the complaints processes at your telecoms company? If you haven't, please do this first.

Thank you.

STEP 1