Changes to Mobile Price Plans / Tariff Packages

Mobile service providers, like any other commercial concern, from time to time may change the price they charge for their services. This is a commercial decision for the service provider concerned (Oftel has a role in regulating BT's standard prices and charges, but not any other telephone company).

Most contracts require that a period of notice is given before any price change are applied. There is competition in the mobile market and consumers need to see which servcie provider best meets their needs. Contracts may also allow customers to take their handset (and mobile number) to another service provider (subject to certain criteria being met) if they are unhappy about the price changes

(If you have been following the steps to contact Oftel and this FAQ has not helped then proceed to Step 3)