PLEASE NOTE: The duties of Oftel have now been inherited by Ofcom and this information is provided purely for archive purposes.

Please visit the Ofcom website at www.ofcom.org.uk to find up-to-date consumer information.

The faqs are grouped into areas, please look under the most likely heading:-

• A-Z of key words
  

• BT
• Cable service
• Mobile service
• Any other service provider

• Billing problems
• Compensation
• Cost of calls
  
• Difficulty contacting your service provider
• Internet issues
• Numbering Issues
• Oftel's policies
• Privacy issues
• Repair delays