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0
0870 / 0871

A
ADSL - Oftel's role
ADSL availabliity (BT)
ADSL availabliity (cable)
ADSL availabliity (others)
Advertising (misleading)
Automatic calling equipment

B

C
Cable call charges
Call queuing systems
Cancelled Service
Carrier pre-selection
Cheapest phone deal
Contracts
Competition in Hull
Compensation
Compensation (Otelo)
Complaint ignored
Coverage (mobile)

D
DACS
Difficulty contacting
Direct Debit - charge for not paying by
Discount

E
E-mails (unsolicited)
Equipment
Ex-directory

F
Failure to keep customer informed
Fax(unsolicited)
Freephone numberson mobiles
Format of telephone numbers on letterheads

G
Geographic numbers

H
Hull - Competition in area

I
International calls
International roaming
Internet content that is illegal
Internet speed
ISP performance

J

K
Kingston Communications

L
Letterheads - format of telephone numbers
Letters not answered
Light User Scheme
Line gain
Line rental
LLU
Local Loop Unbundling
Internet speed

M
Malicious and nuisance calls
Marketing calls
Mobile Call charge (to ported number)
Mobile coverage
Mobie number portability
Mobile phone theft
Mobile Price Plans / Tariff Packages
Monitoring telephone calls or e-mails

N
National code changes
National rate numbers
Non-geographic numbers
Nuisance and malicious calls
Number changes
Numbers (format on letterheads)

O
Office of the Telecommunications Ombudsman
Otelo

P
Provision

R
Recording telephone calls
Repair
Roaming

S
Service not requested
SIM locking
SMS messages (unsolicited)
Spamming
Stolen mobile phones
Surftime calls

T
Telecom Billing Systems Limited (aka Tele 123)
Telecoms Code
Telesales calls
Theft of mobile phones

U
Unsolicited e-mails
Unsolicited fax messages
Unsolicited sales calls
Unsolicited text (SMS) messages

V