The following faqs are about:

• Access barring and BT's Light User Scheme
• Billing for cancelled service
• Call queuing systems
• Charged for free BT surftime calls
• Charging for non-geographic and geographic numbers
• Cost of call to ported mobile number
• Direct Debit - charge for not paying by
• Discount schemes
• Finding the cheapest phone deal
  Letters not answered by service provider
• Line rental
• Office of the Telecommunications Ombudsman
• Otelo
  
• Removal of standing charge (like British Gas)
• Telecom Billing Systems Limited (aka Tele 123)
  
• When you start paying for a phone call