The following faqs are about:

• Access barring and BT's Light User Scheme
  
• ADSL availabliity
• Billing for cancelled service
• Call queuing systems
• Charged for free BT surftime calls
• Charged for service not requested
• Compensation
• Compensation (Otelo)
• Complaint ignored by service provider
  
• Contracts
• DACS
• Difficulty contacting telephone company
• Direct Debit - charge for not paying by
• Discount schemes
• Ex-directory and marketing calls
• Failure by service provider to keep customer informed
• Faulty equipment
• Land owners with telephone equipment on their land
• Late provision of service
• Late repair of service
• Letters not answered by service provider
• "Line gain" and Internet speed
• Line rental
• Local Loop Unbundling (LLU) information
  
• Misleading advertising
• Office of the Telecommunications Ombudsman
• Otelo
• When you start paying for a phone call