Consumer Information
Information for consumers
Information about consumers
How to complain
faqs: BT
The following faqs are about:
Access barring and BT's Light User Scheme
ADSL availabliity
Billing for cancelled service
Call queuing systems
Charged for free BT surftime calls
Charged for service not requested
Compensation
Compensation (Otelo)
Complaint ignored by service provider
Contracts
DACS
Difficulty contacting telephone company
Direct Debit - charge for not paying by
Discount schemes
Ex-directory and marketing calls
Failure by service provider to keep customer informed
Faulty equipment
Land owners with telephone equipment on their land
Late provision of service
Late repair of service
Letters not answered by service provider
"Line gain" and Internet speed
Line rental
Local Loop Unbundling (LLU) information
Misleading advertising
Office of the Telecommunications Ombudsman
Otelo
When you start paying for a phone call