The following faqs are about:

• Billing for cancelled service
• Call queuing systems
• Changes to Mobile Price Plans / Tariff Packages
• Charged for service not requested
• Charging for "freephone" numbers
• Compensation
• Compensation (Otelo)
• Complaint ignored by service provider
• Contracts
• Cost of call to ported mobile number
• Cost of calls from mobile
• Coverage
• Difficulty contacting telephone company
• Direct Debit - charge for not paying by
• Discount schemes
• Ex-directory and marketing calls
• Failure by service provider to keep customer informed
• Faulty equipment
• International roaming costs
• Land owners with telephone equipment on their land
• Late provision of service
• Late repair of service
• Misleading advertising
• Movile coverage
• Mobile number portability
• Mobile phone theft
• Office of the Telecommunications Ombudsman
• Otelo
• SIM locking
• When you start paying for a phone call