Difficulty contacting a telephone company

As with all complaints involving telecommunications services, you should approach your telephone company first (if necessary by writing if you cannot contact by phone). You should also ensure that you been through all the complaints processes at your telephone company.

You can contact Oftel, but please note that matters relating to the staffing and running of any telephone company are for that company's management to resolve, not Oftel. We log all complaints we receive and where complaint trends are evident we will bring these trends to the attention of the company concerned.