Below you will find information for both residential and business customers that may help you when making choices about your telephone services. Click on the title to find out more about it, along with contact details of the relevant project manager involved.

Residential initiatives

Fixed line quality of service - Comparable Performance Indicators (CPI) offers information about telecom companies' quality of service (External website that is endorsed by Oftel).

Mobile quality of service - This initiative provides consumers with information on the success rates of calls made from the UK's main mobile networks.

Getting the best deal when using your mobile phone abroad - general advice and research

Service disconnection statistics - information and statistics about disconnection of phone services, updated annually.

Mobile services for customers with disabilities - Provides links to some documents that consumers may find useful and links though to Oftel's working group.

Premium Rate Service (PRS) Call Barring - Some background information about call barring and Oftel's current position.

Learning Society Initiatives  - Oftel has agreed to list independently those eligible centres who qualify for BT’s ‘LearningStream’ and ‘Public Institutions Internet Caller’ (PIIC) products. The list details those Learning Centres eg libraries, colleges - that have confirmed they meet the defined criteria for BT’s LearningStream and Public Institutions Internet Caller products.

Business initiatives

Fixed line quality of service This initiative offers accurate and comparable information about telecom companies' quality of service (External website that is endorsed by Oftel).

Mobile quality of service - This initiative provides consumers with information on the success rates of calls made from the UK's main mobile networks.

There are two fora for business that business consumers may find useful, please click on the relevant links below for further information

• Small Business Taskforce
• Large Business User Panel