Information for consumers

PLEASE NOTE: The duties of Oftel have now been inherited by Ofcom and this information is provided purely for archive purposes.

Please visit the Ofcom website at www.ofcom.org.uk to find up-to-date consumer information.

Complaint Hot Topics

• Research
• Complaint statistics

How to complain

• Frequently asked questions
• Contact us
• Our commitment to you
• Telecoms Ombudsman