The working group on broadband migration will be responsible for reviewing the legal, contractual and commercial issues associated with the migration of broadband services from one service provider to another.

The specific points to be addressed are:

1. What form of consent is required from a losing service provider under current contractual arrangements, and should this be changed?

2. What constitutes legitimate save activity by a losing service provider, and what does not? Are there specific issues that arise when the losing service provider is BT (eg use of information)?

3. What consumer protection measures need to be in place to protect against slamming?

4. In relation to such migrations, what other issues raise concerns? Document a more comprehensive issues list, and identify the appropriate way to take the issues forward.

The scope of this work should not just include migrations of the same wholesale product between service providers, but also include migrations between service providers using different wholesale services. However, the specific technical and process issues associated with migrations between different wholesale services fall outside the scope of this working group and will be dealt with as separate work packages.