|
|
 |
|
|
|
|
|
|
|
 |
 |
 |
|
| DQ
end of parallel running conference call #2 |
|
 |
 |
 |
|
 |
|
|
|
 |
|
|
|
|
24/08/03
09.00
Attendees:
Alex Campbell (Oftel) (Notes)
Beatrice Osborn (BT Wholesale)
Caroline Wallace (Oftel)
Dave Campbell (Directory Affairs Limited DAL)
Dirk Amstberg (Telegate)
Ian Watson (BT Directories)
Gareth Morgan (BT Directories)
Isabel Magan (Directory Enquiries UK)
John Bailey (C&W)
Keith Marsden (ICD)
Nik Hole (The Number)
Sean Hartley (BT Wholesale)
Steve Evans (O2)
Steve Warner (Share Communications)
Tom Hickey (Conduit)
Agenda:
1. Dialling statistics
2. Update from DAL
3. Update from operators / DQ service providers
4. Press coverage
5. AOB
1. Dialling stats
Beatrice advised that call statistics across the BT network would
not be available until the working week, as did the other operators
(C&W, O2) present on the call (although O2 noted that there had
been 130 mis-dials by 3am).
2. DAL update
Dave noted that, whilst it was still very early in the switch-off
process, the DQ carousel seemed to be working as expected. The calls
volumes were low and were not placing a great deal of stress on the
systems. There had been no direct contacts to DAL from network operators
or DQSPs. NH noted that there had been no dial-ins to the Reach or
Centrica freephone numbers. KM noted that Reach was giving N/U on
192 and AC noted that OneTel (one of Centrica's brands) was giving
N/U on 192.
3. Operator / service provider updates
Beatrice noted that the changes had progressed relatively smoothly
on BT's network. 7 sites in Scotland had suffered from a temporary
problem, however this was resolved around 01.30 (am). BMO noted that
there had been no major customer service issues (to 100 or 15X), although
4 callers had complained that they had mis-heard '0' (nought) for
8 on the 192 message. BT would be monitoring this and re-recording
the announcement if necessary.
John reported that there were no apparent issues on the C&W network.
Steve noted that there had been a slight issue on O2's network message,
with the incorrect message being loaded but this had now been resolved.
Keith raised a concern that O2 appeared to mention their website on
their 192 message. It was noted that the message simply directed callers
to the O2 homepage (which did not mention 118500), DQ SPs present
agreed that this was not a pressing issue, if they still had concerns
on Tuesday they could consider the matter further then.
Alex reported that Vodafone appeared to be working as Vodafone had
advised (ie going to number unobtainable). AC reiterated that Centrica
appeared to be routing to number unobtainable when they were expected
to be using the DAL platform. It was noted that this was not a breach
of the general conditions, however AC would chase with Centrica to
find out whether this was intentional. AC also reported that Orange
appeared to be routing to an old 'big number change' message that
advised callers of changes to the Southampton area numbers. Dave also
noted that Mike South had told him the same was happening to his Orange
service. AC said he would chase with Orange as this appeared to be
a simple error.
It was also noted that (as described above) Reach telecom appeared
to be routing to NU - Reach had been expected to use the DAL platform.
Reach had not supplied emergency contact details and therefore would
not be contacted until the working week.
Caroline noted that T-mobile were apparently playing a message advising
callers of the change but also mentioning a specific 118 number (118500).
This appeared to be a breach of the general conditions of entitlement.
A number of DQ SPs on the line expressed their concern at this. Gareth
advised that whilst it was a BT number being played, as far as he
was aware BT had not been involved in the T-mobile message. CW said
she would contact T-mobile as a matter of urgency.
CW reported that ntl's 192 message and freephone service appeared
to be working well. No-one present on the conference call was able
to confirm the status of the Telewest or Thus 192 arrangements, although
the Thus carousel had appeared to be working well at the end of the
working week.
CW also noted that BT payphones' message appeared to be working fine
and that New World payphones were routing 192 to NU (as permitted)
but had made a number of 118 services available. However, Interphone
were providing a recorded announcement on 192 that mentioned a freephone
number that was then blocked from the Interphone payphones. Also,
Interphone were barring all 118 numbers. Therefore Interphone appeared
to be breaching their obligations to ensure access to at least one
DQ service. CW noted that Oftel would seek to investigate further
during the working week.
None of the DQ SPs present reported any problems.
4. Press coverage
Caroline advised that Oftel continued to conduct press work over the
weekend, with several television and radio interviews. CW also noted
that Oftel had no current plans to put out another press release,
but might decide to later on in the week. This would be considered
during working hours.
5. AOB
Nik raised a concern regarding a recent change to the C7 signalling
protocol, which appeared to have been made about 10 days ago. As NH
understood it, it was causing difficulties with CLI presentation to
DQ SPs, which meant that The Number (in particular) was unable to
text customers on the O2 or Vodafone network (although O2 believed
they would shortly solve with a patch). NH also noted that this problem
did not appear to be effecting BT's 118500 service. NH explained that
the key issues were when (if at all) the mobile companies had been
notified of this change. Gareth said he was not aware of any such
problem with 118500. Beatrice said she was unaware of the change to
the C7 signalling protocol, but offered to conduct some initial investigations.
NH agreed to send her details after the conference call, BMO said
she would advise Oftel/ NH of the results of her preliminary investigation.
|
|
|
|
 |
 |
|
 |
|
|
