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end of parallel running conference call #3 |
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25/08/03
09.00
Attendees:
Alex Campbell (Oftel) (Notes)
Beatrice Osborn (BT Wholesale)
Caroline Wallace (Oftel)
Dave Campbell (Directory Affairs Limited DAL)
Dirk Amstberg (Telegate)
Ian Watson (BT Directories)
Gareth Morgan (BT Directories)
Isabel Magan (Directory Enquiries UK)
John Bailey (C&W)
Keith Marsden (ICD)
Murray McPherson (Directory Enquiries UK)
Nik Hole (The Number)
Sean Hartley (BT Wholesale)
Steve Warner (Share Communications)
Tom Hickey (Conduit)
Agenda:
1. Update from DAL
2. Update from operators / DQ service providers
3. Press coverage
4. AOB
1. DAL update
Dave advised that the carousel was working fine, although as per yesterday's
report it had not received significant volumes yet (as was expected
given the time of the changes over the bank holiday weekend).
DC was able to report that there had been 43477 calls to national
DQ freephone numbers and 1639 to IDQ freephone numbers (on the DAL
platform). Caroline asked if Oftel could have visibility of overall
call statistics, DC said he should be able to email summary stats
to Oftel and would do so.
Ian commented that the overall number of calls to the freephone platform
were significantly less than BT would expect to its DQ call centres,
even on a bank holiday Sunday. This could be seen as a sign that many
callers were probably already familiar with at least one of the new
118 numbers.
IW asked if DQSPs were going to be able to see figures for the total
number of calls to DAL's freephone platform? DC explained that DAL
was working on a password protected area of the web site on which
DQSPs would be able to see their figures and the total figures.
2. Operator / service provider updates
Beatrice advised that she had had no reports of any significant problems.
BT's network management centre was closely monitoring the relevant
interconnects with C&W, although no problems had been seen. BMO
had conducted initial investigations into the signalling issue raised
on the previous conference call. She had been unable to find any significant
detail, her out of hours contacts had directed her to a 250+ page
document on the Oftel website, which appeared to suggest that the
current C7 status of ACI (additional call information) was type 5.
However it was a substantial document and she noted that she would
need to speak to the experts during normal working hours. Nik advised
that O2 had resolved the issue on their side with a patch, and Vodafone
expected to be able to do the same later on Monday. BMO noted that
the problem mentioned in the previous day's conference call in relation
to consumers mis-hearing the BT 0800 321070 number had not grown -
there had still only been four calls, and all on the previous day.
At the moment BT was not considering this as an issue. BMO also noted
that the payphones helpline and 150 would be open today (Monday) and
that BT would be monitoring for any unusual call patterns. Ian noted
that there had been a slight databuild error with regards to 118500
and 118141 from BT payphones, this had actually been to callers' benefit
and had now been resolved.
John advised that there was nothing to report from the C&W side.
Alex advised that Orange and Centrica had resolved their minor problems
from Sunday. (It appeared that Orange had had a localised problem
with some callers being given an incorrect message.)
Caroline noted that T-mobile had (from early afternoon on Sunday)
withdrawn its previous 192 message and was currently routing 192 to
NU with a view to getting a replacement message up in the near future.
BMO asked if Reach was still giving N/U. KM offered to get in touch
with a contact at Reach to ask if Reach was doing this intentionally,
as it had been understood that Reach wanted to use the DAL freephone
service.
DQSPs had nothing to report.
3. Press coverage
As per Sunday's report, Oftel said it was continuing with press interviews.
4. AOB
Beatrice noted that whilst all had gone relatively smoothly thus far,
Tuesday could expect to be far busier - in particular because many
smaller businesses might have PBXs that were not programmed to accept
118 calls. Caroline offered to circulate Oftel's internal briefing
on what advice to give callers if they couldn't reach a 118 number,
which included PBX issues as one possible explanation due to issues
with PBXs.
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