Agreed text should be:
"The costs of geographic translation were briefly mentioned as being around
3p per call (with average call duration 20 secs) plus set-up costs."
(This aligns with the minutes of the MOU group's network operators' workshop.) This correction is incorporated in the revised paragraph suggested by Sara-Jane Amey above.
In relation to Section 8: Review of Project Plan/Key Milestones, the penultimate paragraph on page 5 says:
"The end of the parallel run was moved forwards by one day to midnight on
Saturday/Sunday 23/24 August. It was pointed out by BT that this was the
last Bank Holiday before Christmas and so the last appropriate date in BT's
view for the end of the parallel run before Christmas."

Prefered text suggested by BT (Beatrice Osborn) and agreed:
"Oftel suggested moving the end of the parallel run forwards by one day to
midnight on Saturday/Sunday 23/24 August. This will be covered in the
consultation. It was pointed out by BT that this was the last Bank Holiday
before Christmas and so the last appropriate date, if we want a Bank
Holiday, for the end of the parallel run before Christmas".

3. Action point review and matters arising not addressed elsewhere
AP RESPONSIBLE DESCRIPTION STATUS
11.1 ALL Network Messaging: anyone interested in joining the group to talk about the third party network messaging solution to contact Tom Hickey (Conduit). ONGOING
Offer of joining the group to remain open.
15.2a All Network Operators Requested to provide information about where to find details of their retail charges for 118 calls to Nik Hole (The Number). Closed
Many thanks for Nik for his work on this issue
15.2b Nik Hole (The Number) Prepare and circulate a collated list giving the location of retail pricing information for 118 DQ services Closed
16.6 Oftel. To set up a presentation by BT Directory Solutions about data protection at the DQ IWG meeting in March 2003. Ongoing - carried over to April meeting.
17.1 Tom Hickey Tom Hickey to send Caroline Wallace the notes of the meeting and CW to circulate these to the DQ IWG Discharged
17.2 Caroline Wallace CW to notify IWG when the consultation document is online Discharged
17.3 Caroline Wallace CW to add consultation document to the agenda of the next DQ IWG Meeting Discharged
17.4 Caroline Wallace To discuss with the Response Team how best to include information about 118 service availability in the DQ leaflet and on the associated web site. Discharged
17.5 Dirk Amtsberg To collate and circulate feedback from the consumer sub group regarding Phase II billing.
Only one email received to date Ongoing
17.6 Caroline Wallace To add ICSTIS monitoring to agenda for the next meeting Discharged

18.1 Caroline Wallace To distribute the latest version of the DQ leaflet to the IWG New Action Point
18.2 Caroline Wallace To ask The Response Team when the DQ website would be updated. New Action Point

4. DQ Legacy Numbers
Oftel presented an overview of the DQ Legacy Numbers Consultation. Their belief is that the consultation does not revisit Oftel's decision to liberalise the DQ market, but simply looks at the detail of how the legacy DQ numbers should be treated when no longer available for DQ services. Oftel highlighted that they would welcome views on the consultation as a whole, and not just answers to the questions. Should anyone suggest further options that had not been considered within the consultation, then Oftel would be prepared to consider such suggestions, but CW advised that to implement any such additional suggestions, a further consultation would be likely to be necessary.
Nancy Cox of Kingston drew Oftel's attention to the DTI consultation on Conditions of Entitlement that the Legacy Numbers Consultation Document refers to and asked what the process would be as the DTI consultation does not complete until May while the Legacy Numbers finishes in April with a statement not likely until after the end of the DTI consultation period.
Caroline Wallace stated that the Legacy DQ Consultation was referred to within the DTI consultation so that any of the changes as a result of the Legacy DQ Consultation would be able to be reflected in the final version of the General Conditions of Entitlement.
Malcolm Green asked if there would be an appeals procedure against the outcome of the legacy Directory Enquiry Consultation.
Beatrice Osborn raised concerns over the practical implications of the closing date of the legacy DQ consultation being a Bank Holiday and in particular the Easter holiday period. Oftel didn't believe this to be a significant issue. Oftel pointed out that in the past, Oftel had taken a tolerant view of responses received shortly after official closing dates for consultations. Thoughts around the table were to take the closing date to 22nd April but this wasn't agreed.
Alex Campbell reminded the meeting that a Workshop covering this issue was being held on April 11th in conjunction with the consumer representatives and all were most welcome (although if the response from the Industry was overwhelming, Oftel might ask for some restraint in number of attendees).

5. Update on BT Call Barring
BO (BT) gave an update on barring of 118 DQ numbers on the BT network. BO reported that on or around 1st May, DQ 118 numbers would be transferred into the operator assistance category for call barring purposes. The actual transfer might be spread out over several days. BT's rural exchanges (UXD5s) with renters' payphone lines will require a software upgrade, which will not take place until the summer. DQ118 numbers on these exchanges would still be in the PRS category for call barring until the software upgrade could be completed.
18.3 Caroline Wallace To provide ICSTIS with Oftel's CSR scripts on BT's call barring position New Action Point

6. ICSTIS monitoring of DQ 118 services
ICSTIS gave an update on their programme for monitoring the DQ118 services. The monitoring process is now in place and will cover both promotion and the service and is due to go live on 1st April 2003 but this needs to be confirmed. ICSTIS will be writing to DQSPs to confirm the arrangements. The service will run initially for 6 months and will take place on randomly selected days. Should anyone have any issues with any promotions or services available then they are to contact Paul Whitting at ISCTIS in the first instance. Of the monitoring that has taken place to date the results have indicated a high level of compliance.

7. Suitable wording for promotion of 118 services
BT Ian Watson raised concerns over a number of enquiries that are now being logged at the BT call centres from customers who are confused about the new DQ services and their costs. The main issue centres around pricing and but also that customers believe the services currently being promoted are BT services, and therefore they are ringing BT's call centres with questions about both the new services and the price. BT has yet to advertise their service but are having to deal with calls from customers about other DQ services, because the DQSPs have mentioned BT within their promotions. BT are therefore asking DQSPs to consider carefully the wording of their promotions and specifically asked that DQSPs did not mention BT in any of their promotions. BT also indicated that they were seeking legal advice on this matter.
This raised the question of whether the ICSTIS guidelines needed to be changed, Paul Whitting responded that the guidelines were clear but in due course the ICSTIS DQ guideline would be reviewed and that such changes could be proposed at that stage. PW noted that what was being said by DQSPs was factually correct.
Caroline Wallace stated that messaging and scripting within adverts should be considered with care to ensure factually correct and to avoid confusion. CW particularly noted that DQSPs should not imply that a given 118 number was the only new DQ number. NT (Centrica) pointed out that this could have ASA implications as well.
Sara-Jane Amey ntl also raised the point that the adverts appeared to assume that consumers know that 192 was changing and that new numbers where required and the current promotions on the television particularly have left consumers confused as to what it meant. As this was the beginning of the campaign it may be that later promotions may cover this but currently it wasn't clear.

8. Billing & Interconnection/Phase II billing sub group
Dirk Amtsberg of Telegate gave a progress report on the Phase II billing sub group and advised that there was nothing to report and the meeting scheduled had been deferred for one month.

9. Consumer Issues Sub Group
Caroline Wallace, had nothing to report as there had been no further meetings of this group. The next meeting will take place on the 13th May. CW also noted that there would be a workshop on 11th April for consumer representatives (with Industry representatives also invited) on Oftel's legacy DQ number consultation.
Isabel Magan asked if the research on consumer awareness due for March was available. Oftel could not provide information on the residential figures yet but reiterated that the survey had found that 54% of business users where aware of the changes. Oftel advised that they were considering a press statement when the information was due for release.

10. Review of Project Plan / Key Milestones
Ian Watson kindly reviewed the project plan and agreed to take responsibility to make the agreed changes and redistribute the plan accordingly.

11. Any Other Business
Tom Hickey gave an update from the Network Messaging MOU group. The group received four responses to their tender and after having agreed in advance the criteria on which to assess the bids. The evaluation committee had now evaluated and identified a preferred supplier. However they feel further questions need to be answered before the decision is finally made.
Tom went on to explain that the MoU group would need to form a 'not for profit' company limited by guarantee as a legal structure to be able to award such a tender and Nik Hole briefly explained what a 'not for profit' organisation involved.
Should the option in the DQ Legacy Numbers consultation that covers the implementation of the network messaging MOU group not be the one Oftel decides upon, then company arrangements would fall away.
Nik Hole went on to confirm that the process was flexible enough for companies to join or fall away but only on a structured basis.
18.4 Caroline Wallace To add Network Messaging to the agenda for the next meeting New Action.
Oftel (AC) raised awareness of Oftel's Universal Service consultation. In particular, Oftel noted that there was a section on the availability of directory data. AC suggested that DQSPs might like to respond to this part of the consultation (amongst others).
Centrica raised their deep disappointment on BT's decision to advertise their DQ 118500 number across the front of BT directories. The question was raised as to whether the Director had approved this action. A formal compliant has been made under section 2.6 of BT's licence.
When pressing BT further re this issue Ian Watson responded that he has been advised to make no comment.
Sara-Jane Amey believed BT to be dominant in the provision of telephone directories and that network operators relied on BT to ensure that they could meet their licence obligations to provide directories when requested. Sara-Jane was aware that directories could be provided without a cover. However she also stated that the cost was prohibitive due to the numbers required. As BT, until this change, had provided an unobtrusive cover that did not advertise their services but gave only their logo and area information, S-J A felt that there had not previously been a need for uncovered phone books.
Sara-Jane Amey went on to add that she believed there was little difference between BT advertising its number on their directories to originating network operators advertising their numbers on their network messages and will be keen to see the outcome of the formal complaint.

12. Review of Outstanding and New Action Points

AP RESPONSIBLE DESCRIPTION STATUS
11.1 ALL Network Messaging: anyone interested in joining the group to talk about the third party network messaging solution to contact Tom Hickey (Conduit). ONGOING
Offer of joining the group to remain open.
16.6 Oftel. To set up a presentation by BT Directory Solutions about data protection at the DQ IWG meeting in March 2003. Ongoing
17.5 Dirk Amtsberg To collate and circulate feedback from the consumer sub group regarding Phase II billing.
Only one email received to date. Ongoing
18.1 Caroline Wallace To distribute the latest version of the DQ leaflet to the IWG New Action Point
18.2 Caroline Wallace To ask The Response Team when the DQ website would be updated. New Action Point
18.3 Caroline Wallace To provide ICSTIS with Oftel's CSR scripts on BT's call barring position New Action Point
18.4 Caroline Wallace To add Network Messaging to the agenda for the next meeting New Action.

13. Date of Next Meeting
Tuesday 29th April 2003 11 am - venue C&W Watford TBC
Tuesday 3rd June2003 11 am - venue TBA (Volunteers Welcome)
Wednesday 2nd July 2003 11am - venue TBA (Volunteers Welcome)