On 14 November 2001, Oftel hosted a workshop on the provision of mobile services to customers with disabilities. The workshop was attended by representatives from the mobile industry and by relevant user groups including the major disability charities.

This initiative has been launched to encourage mobile operators to develop a Code of Practice on service provision for customers with disabilities. The workshop ended with a commitment from the mobile operators to participate in a working group, alongside consumer representatives, to draft a Code of Practice which is intended to be ready for adoption in the second quarter of next year.

The working group is made up of: Rob Borthwick (Vodafone), Caroline Jacobs (DIEL/Ricability), Vivienne Pozo (Hearing Concern), Tony Shipley (PhoneAbility), Steve Tyler (RNIB), Nick Young (T- Mobile) and convened by Frank Phillips (Oftel). Its first meeting was held on 21 January 2002.

On this page you can access:

• An agenda
• An edited transcript of the Workshop

Powerpoint presentations given to the Workshop by:

• Bob Twitchin (DIEL Chair)
• Frank Phillips (Oftel)
• Kenny Osborne (Oftel)
• Rob Borthwick (Vodafone)
• Nick Young (T-Mobile)

"It's Your Call" - Ricability's guide to telephone services for older and disabled customers (takes you out of Oftel's website)

• Notes of WG's 4th meeting (02/09/02)
• Notes of WG's 3rd meeting (08/04/02)
• Notes of WG's 2nd meeting (25/02/02)
• Notes of WG's 1st meeting (21/01/02)