Ref: 33/02
Date: 09 June 2002

The latest survey allowing consumers to compare the performance of different mobile phone companies in their area has been published today by Oftel.

The survey shows call success rates for all four mobile network operators on test routes around the UK between October 2001 and March 2002.

On a national level almost 97 per cent of calls were connected and completed successfully.

The survey also allows consumers to compare companies’ performance in East Anglia, London, the Midlands, Northern England, Northern Ireland, Scotland, South East England, South West England and Wales.

On a regional basis the survey shows that the performance of different companies can vary considerably. This makes the information genuinely useful to consumers when choosing their telephone service.

David Edmonds, Director General of Telecommunications said today:

"This information is important if the 46 million mobile consumers in the UK are to be able to make informed choices about which operator can offer them the best deal.

"It is good news for consumers that on a national basis almost 97 per cent of calls are completed successfully.

"On a regional basis, however, the performance of different companies can make a big difference to the quality of service consumers can expect.

"What might be the best network for somebody living in Scotland, might not be the best network for someone living in the South East of England. Consumers can use these surveys to compare the performance of the different phone companies in their area."

Oftel also supports information, published by the industry, to help consumers compare the performance of different fixed telecoms companies. This is available at www.cpi.org.uk and from local libraries.

Notes to editors

1. The full results and details of the survey can be found on Oftel’s website at www.oftel.gov.uk/publications/research/2002/call_survey/index.htm.

2. The operators carry out their own drive-round surveys making test calls on the basis of a common survey specification. The survey methodology used and the results have been independently audited.

3. Customers should note that the survey results are limited by a number of factors, including the nature and location of the tests employed. Consumers’ own experience may differ from the reported level of service depending on factors such as the handset and equipment being used, geographic location and time of day.

4. When making a purchase decision, consumers should also take into account other factors including price of handset, connection charge, call tariffs, claimed coverage, service features, terms and conditions and indeed any other factors which individuals consider relevant to their needs.

5. The fixed comparable performance indicators are published by Telcoms Industry Forum and as well as being available at www.cpi.org.uk are available in hard copy in local libraries and by phoning 0131 472 5558 or sending an e-mail to cpi@cpi.org.uk.