Ref: 71/02
Date: 09 December 2002

The latest survey allowing consumers to compare the performance of different mobile phone companies in their area has been published today by Oftel.

The survey shows call success rates for all four mobile network operators on test routes around the UK between April and September 2002.

The national level for calls connected and completed successfully remains high at over 97 per cent. The survey also includes regional comparisons.

David Edmonds, Director General of Telecommunications said today:

"This survey is a continuing source of useful information that helps UK consumers to make informed choices about their telephone company.

"I welcome the fact that, not only is the national success rate repeatedly high, but the survey also shows regional improvements in most areas."

Notes to editors

1. The full results and details of the survey can be found on Oftel’s website at www.oftel.gov.uk/publications/research/2002/call_survey/index1202.htm.

2. The operators carry out their own drive-round surveys making test calls on the basis of a common survey specification. The survey methodology used and the results have been independently audited.

3. Customers should note that the survey results are limited by a number of factors, including the nature and location of the tests employed. Consumers’ own experience may differ from the reported level of service depending on factors such as the handset and equipment being used, geographic location and time of day.

4. When making a purchase decision, consumers should also take into account other factors including price of handset, connection charge, call tariffs, claimed coverage, service features, terms and conditions and indeed any other factors which individuals consider relevant to their needs.