| Publication |
Date |
| Telecommunications
the consumer viewpoint (MORI) |
May
1995 |
| Using
a phone: people with additional needs - promoting action (BMRB) |
July
1995 |
| Telephone
numbers. Results of surveys amongst residential customers |
Oct
1995 |
| Telecoms
services: influences on customers’ choice of supplier (BMRB) |
Dec
1995 |
| Customers
views of telecoms : Case studies of UK & US businesses (Nucleus) |
Feb
1996 |
| Comparison
of UK telecoms with other leading countries (Mason) |
Feb
1996 |
| Is
your business getting the best from telecoms? Business Update |
Feb
1996 |
|
BT’s
Calling Line Identification services: customer attitudes and
awareness
|
April
1996 |
| The
future numbering of premium rate services: identifying consumer
needs. Report for Oftel/ICSTIS |
Aug
1996 |
| Towards
better Telecoms. A review of progress in the UK. |
June
1997 |
| Provision
of Directory Information Services and Products. Consultative
Document, includes results of research |
Sep
1997 |
| International
comparisons of telecommunications prices (Ovum ) |
Nov
1997 |
| Buying
telecoms services - could your business do better ? Business Update
|
Nov
1997 |
| Towards
Better Telecoms for Customers - 1997/8 Progress Report |
March
1998 |
|
Advanced
telecoms services : Awareness, take up and availability in the
UK NERA and IFF Research)
|
June
1998 |
| Towards
Better Telecoms for Customers - 1998 Progress Report |
Feb
1999 |
| Regular
publications |
|
| Telecommunications
companies: Comparable performance indicators. Business and residential
(includes results of operator funded customer satisfaction surveys)
PE Lorien |
6
mthly |
