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Inclarity:
Alleged misuse of 070 personal number ranges
Complainant:
The complainant wishes to remain anonymous
Complaint against: Inclarity
Case opened: 12 February 2003
Case closed: 3 June 2003
Issue: Alleged misuse of 070 personal number ranges
Relevant instrument: The Numbering Conventions & Condition
26 of Inclarity's Licence
It was alleged
that Inclarity was misusing the 070 personal number range, contrary
to the Numbering Conventions, which state that 070 numbers should
only be used for "find-me-anywhere" services. In particular,
it was alleged that evidence of overlapping call patterns demonstrated
that Inclarity's use of 070 numbers was in breach of the Numbering
Conventions.
Oftel was
concerned that overlapping calls to 070 numbers could indicate
that the number was being used for a general contact number (eg
for an information service, entertainment service or contact centre)
rather than as a 'find-me anywhere' personal number. A characteristic
of a general contact number is that it can support multiple calls
and Oftel's investigation focussed on this potential use.
Inclarity
has provided details of the service it is providing on 070 numbers.
They offer a personal numbering service for users in Kurdistan
who wish to be contacted there. In certain parts of Kurdistan,
calls must be routed via a call centre which manually connects
calls, as the supporting infrastructure to enable all calls to
be routed automatically is not available. As a result, it is possible
for one call to be routed through to the customer, but with subsequent,
overlapping calls to be answered by the call centre but without
final connection to the customer. This scenario is entirely consistent
with the evidence provided of one call being connected for some
time and others of much shorter duration to the same number appearing
as overlapping calls.
In addition,
Oftel understands that the service operates strictly as a personal
number service in the same way as a fully automated service. The
end user controls where the call is routed to and there is no
end-user revenue sharing. Therefore, Oftel concludes that there
is no breach of the Numbering Conventions and has closed the investigation.
Case Leader:
Ruth Gibson (020 7634 8976 e-mail:
ruth.gibson@oftel.gov.uk)
Case reference: CW/00592/02/03
Text
published when the case was opened.
Inclarity
- alleged misuse of 070 personal number ranges
Complainant:
The complainant wishes to remain anonymous
Complaint against: Inclarity
Case opened: 12 February 2003
Issue: Alleged misuse of 070 personal number ranges
Relevant instrument: Numbering Conventions & Condition
26 of Inclarity's Licence
It has been
alleged that Inclarity is misusing the 070 personal number range,
contrary to the Numbering Conventions, which state that 070 numbers
should only be used for "find-me-anywhere" services.
In particular, it is alleged that evidence of overlapping call
patterns demonstrates that Inclarity's use of the numbers is in
breach of the Numbering Conventions.
Oftel is currently
investigating these allegations.
Case leader:
Ruth Gibson (020 7634 8976 e-mail:
ruth.gibson@oftel.gov.uk)
Case reference: CW/00592/02/03
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