|
Complaint
from Telewest against Corporate Communications Europe Ltd about
Number Portability
Complainant: Telewest
Complaint against: Corporate Communications Europe Ltd
Case opened: 3 July 2003
Case closed: 19 September 2003
Issue: Number Portability
Relevant instrument: General Condition 18 of the Communications
Act 2003
Telewest complained
that Corporate Communications had refused to port a non-geographic
number, which was being used by another company as its helpline
number.
On 21 August
2003 Corporate Communications informed Oftel that it had reached
agreement with the company using the number in question to port
that number to Telewest.
Telewest withdrew
its complaint on 4 September 2003 following successful porting
of the number on 1 September 2003. Oftel has therefore closed
the case.
Case Leader:
Katherine Dinsdale (020 7634 5358 e-mail:
Katherine.Dinsdale@oftel.gov.uk
Case Reference: CW/00639/06/03
Text
published when case opened
Complaint
from Telewest against Corporate Communications Europe Ltd about
Number Portability
Complainant:
Telewest
Complaint against: Corporate Communications Europe Ltd
Case opened: 3 July 2003
Issue: Number Portability
Relevant instrument: Regulation 8 of the Telecommunications
(Interconnection) (Number Portability, etc.) Regulations 1999
(the "Number Portability Regulations"); or
Condition
23 of the Telecommunications Services Licence (the "TSL Licence")
Telewest has
complained about Corporate Communications’ (CC) refusal to
port a non-geographic number, which is currently being used by
another company as its helpline number.
CC argues
that it is not under an obligation to port the number. It maintains
that it is the subscriber of the number in question and, as such,
has the right to exclusively control the use of the number. It
denies that it is a reseller of the number or a licensed operator
with Number Portability obligations.
The Director
has opened an investigation to establish whether CC has an obligation
to port the number in question.
The investigation
will look at the exact service that is being provided by CC using
the number in question and reach a view regarding:
CC’s
status as a provider of Publicly Available Telephone Services
(PATS) to the company using the number as its helpline number
and the status of that company as a Subscriber for PATS from CC.;
and
Whether CC is regulated by the TSL Licence or under the Number
Portability Regulations as a Systemless Service Provider.
Case Leader:
Katherine Dinsdale (020 7634 5358 e-mail:
Katherine.Dinsdale@oftel.gov.uk)
Case Reference: CW/00639/06/03
|
